Privacy

Privacy policy

What we collect

If you message us on WhatsApp or call, we see what you choose to share there, typically your name, phone number, and the service or time you're asking about. The site also loads the Google Ads tag and Google Tag Manager (container GTM-M47XLBC3), through which analytics may run, so we can count visits, see which pages help, and measure which ad led to an enquiry. If you arrive from a Google ad, the ad-click identifier (gclid, gbraid or wbraid) is recorded so a booking can be matched back to that click.

What we do with it

We use your details to reply, confirm availability and arrange your booking, and we use the analytics and ad measurement to understand which pages and ads work. That is the whole list. We do not sell your information and we do not pass it to anyone outside the people delivering your session and the measurement tools described here.

How WhatsApp and call buttons work

Tapping a WhatsApp button opens your own WhatsApp app with a message already started; nothing is sent to us until you press send inside WhatsApp. Tapping a call button simply dials our number. At the same moment you tap, so we can measure our advertising, a conversion event is sent to Google, as described under Advertising and conversion measurement below. We do not store any of this on a website server; WhatsApp conversations stay in WhatsApp, and we keep only the booking details we need to arrange your session.

Cookies and similar technology

The Google Ads tag and Google Tag Manager (container GTM-M47XLBC3) load on every page and may set their own measurement and advertising cookies; any analytics is loaded through that container. We also store any ad-click identifier in a first-party cookie named hgs_gclid (or hgs_gbraid / hgs_wbraid) set for up to 90 days, with a copy kept in your browser's local storage until you clear your browsing data, only to measure which ad led to a booking. Nothing here identifies you by name. Clearing your browser data or blocking cookies removes them, and the site keeps working.

Advertising and conversion measurement

We run Google Ads and measure which clicks turn into enquiries. When you tap a WhatsApp or call button after arriving from an ad, we record that a conversion happened so we can measure whether the ad worked; no personal details are attached to that event. To limit ad personalisation, use your Google Ads settings at adssettings.google.com or your browser's cookie controls.

Your choices

Ask us what we hold about you, ask us to correct it, or ask us to delete it: one message to hello@homeglowspa.ae or our WhatsApp number does the job. Last updated 19/06/2026.